Last Updated: July 5, 2025
This document outlines our privacy policy (the “Policy”). This Policy applies solely to information gathered through the use of this website (Prime AC Repair Phoenix) (the “Website”), or any request for a quote you submit through the Website. This Policy describes:
- What personal information is collected, how it is used, and who may access it
- The choices available to you regarding how we use your information
- Measures in place to protect your data
- How you can review or correct the data we hold
Information We Collect, Use, and Disclose
We collect the information you voluntarily provide in required form fields.
Your information is used to address the purpose for which you contacted us. We do not share your information with any third party outside of our organization except as necessary to process your request. You acknowledge that any information you submit may be forwarded to our Premier Partners, as defined in our Terms of Service, and that those Premier Partners may share such information with their employees, agents, contractors, clients, or related entities.
Unless you request otherwise, we may email you in the future about promotions, services, or updates to this Policy.
Your Rights to Review and Manage Your Information
You can opt out of future communications at any time by emailing [email protected]. You also have the right to:
- Review any personal data we hold about you
- Request corrections or updates to your data
- Ask us to delete your information
- Express concerns about how your data is handled
Safeguarding Your Information
We take data security seriously. Whenever you provide sensitive information via the Website, we protect it both online and offline.
Sensitive data (such as payment information) is encrypted during transmission. You can confirm this by looking for a lock icon in your browser’s address bar or “https” in the URL.
Access to personally identifiable information is limited to employees who require it to fulfill specific tasks (e.g., customer service or preparing quotes). All servers storing personal data are maintained in secure environments.
If you feel we are not adhering to this Policy, please contact us at [email protected].
Notice to California Residents – Your CCPA Rights
The California Consumer Privacy Act (“CCPA”) grants California residents specific rights concerning their personal information. This section outlines those rights and explains how you can exercise them.
Types of Personal Information Collected
We may collect personal information (“PI”), as defined by the CCPA, that identifies or relates to a specific consumer or household, including:
- First and last names
- Email address
- Telephone number
- Street address
- IP address and online identifiers
Sources of Personal Data
We collect PI from various sources, including:
- Directly from you (e.g., when you submit a quote request or contact us)
- From our Premier Partners, vendors, or service providers
- Publicly available sources and your activity on the Website
- Public social media profiles
Why We Collect and Use Your Data
We use your PI for purposes such as:
- Fulfilling quote requests or providing services you requested
- Customer service and support
- Improving our Website, services, and offerings through analysis and development
- Protecting against unauthorized access and maintaining data accuracy
- Complying with applicable legal obligations, including the CCPA
How Long We Retain Your Personal Information
We retain your PI for as long as necessary to fulfill the purposes for which it was collected, while considering:
- The nature and sensitivity of the data
- Potential risks of unauthorized disclosure
- Whether these purposes can be achieved through other means
- Applicable laws or regulations
Categories of Entities With Whom We May Share Data
Your PI may be shared with:
- Service providers assisting with our operations
- Premier Partners and their affiliates or contractors
- Authorized contractors or agents as needed to deliver services
- External advisors (e.g., auditors or legal counsel)
- Governmental or regulatory authorities when required
Your Privacy Rights Under the CCPA
As a California resident, you have the right to:
- Receive notice at or before collection of your PI, including its categories and purposes
- Request information about our data practices over the prior 12 months, including:
- Categories of PI collected, sold, or shared
- Categories of sources of collection
- Categories of third parties to whom data was disclosed
- Business purposes for collection
- Specific pieces of PI collected about you
- Categories of PI collected, sold, or shared
We do not sell personal information, so no opt-out mechanism is provided for that purpose.
We may refuse a request if we are unable to verify your identity or if the request has already been fulfilled twice within a 12-month period.
Right to Request Deletion
You may request the deletion of any personal information we have collected, subject to exceptions permitted by law (such as fulfilling ongoing service obligations or compliance with legal requirements). Upon receipt of a verifiable request, we will delete your information as required.
Non-Discrimination Assurance
We will not discriminate against you for exercising any of your CCPA rights.
How to Submit Requests to Access or Delete Your Data
If you wish to exercise your rights, please email [email protected]. In your request, include your full name, contact information, and the date you initially submitted your inquiry. We will respond within 20 business days to confirm which Premier Partners received your information.
Authorized Agents Acting on Your Behalf
You may appoint an authorized agent to submit requests on your behalf. We require satisfactory proof of authorization before processing requests from agents.
Company Information:
Business Name: Prime AC Repair Phoenix
Business Type: AC Repair Services
Phone Number: 602-848-8237
Main Location: Phoenix, AZ
Business Hours: Monday – Sunday: 08:00 AM – 08:00 PM